While Igloo hope you’ll be happy with your Furniture items, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know. This policy applies to everything you buy from Igloo Home Furniture.
NOT THE RIGHT FIT FOR YOU?
That’s no problem. We’re happy to offer a full refund on most products, as long as it’s within the return period. You must return the item(s) to us within 14 days of delivery in the original condition and packaging. To get your refund, just return the item to us, within this period. For details on how to do this, please contact us here.
Caveat to above – Any Extended Range products (recognised by the 8-10 week lead time delivery) or Ergo Spectrum product cannot be returned as this is classed as a special order that has been brought in solely for you. This will be relayed to you at time of ordering.
IS YOUR ITEM DAMAGED OR FAULTY ?
Igloo do our best to make sure everything arrives perfectly, but if it doesn’t, our customer services team are here to help. We will require photographic evidence for any faulty or damaged goods before we can arrange a replacement parts. Please email us at sales@igloohomefurniture.co.uk if there is an issue with your order. If you are outside of the 14-day returns policy but are within the 2 year manufacturer warranty, Igloo will continue to offer support by way of arranging replacement parts, possible visit by product engineer (possible cost involved if product deemed to be working correctly). If the product is beyond repair you have the option to receive a replacement product of the same value. We are unable to issue a refund for any orders that are outside of the 14-day return policy.
RETURNING AN ITEM
We do require all the original packaging and accessories to be included in the return or it will not be collected and excepted. The items will need to be boxed up for the return (in original packaging). Once this is done Igloo will arrange for the carrier to collect the product
If you’re returning an item because you have changed your mind, there may be a deduction from your refund if it has been damaged, or is used more than reasonably expected.
We may apply a 10% re-stocking fee upon the return of your order. This will be based on the condition of the products.
RECEIVING YOUR REFUND
We’ll refund your money in the same way you paid for your product. • By credit or debit card – Your money will go back onto the same card.
Please Allow up to 5 working days for the refund to show in your account. • By Bank Transfer – All bank transfers refunds will go back into the same bank account.
This does not affect your statutory rights.